Last updated: 18 September 2026

Refund and Cancellation Policy

This policy applies to digital StudyHub products and must be read with the Terms of Sale.

Important: This policy does not remove any right that cannot legally be waived under the Consumer Protection Act or Electronic Communications and Transactions Act.

1. Before purchase

Each product page displays the bundle grade, subject, year or range, pair count, file count, price and ZIP-ready status. Customers should verify these details before checkout.

2. Immediate digital delivery

The customer requests delivery to begin after payment confirmation. The ZIP may be supplied immediately by link and email. Statutory cooling-off rights and exclusions for digital content or services may apply depending on the facts and applicable law.

3. Refunds StudyHub will consider

Duplicate payment for the same order.
Payment completed but the purchased ZIP cannot be supplied within a reasonable period.
The delivered bundle materially differs from the published product description.
The ZIP is corrupt and StudyHub cannot provide a working replacement.
A refund or other remedy is required by applicable law.

4. Normally not refundable

Subject to mandatory law, a customer is normally not entitled to a refund merely because the customer downloaded the correct described bundle and later changed their mind, chose the wrong grade or subject despite clear product information, or shared/lost the link.

5. Request process

Email examtestgenius@gmail.com with the order ID, payment reference, customer email and explanation. Do not send card details. StudyHub may verify download, delivery and payment records before deciding the request.

6. Approved refunds

Approved refunds are returned through an appropriate payment method and may take time to reflect depending on PayFast and the customer’s financial institution.